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Frequently Asked Questions

Airport Tax

Is there any airport departure tax in Vietnam?
Yes, an international departure tax is payable by all travellers leaving Vietnam. It is not included in the price of your flight ticket and must be purchased at the airport before departure.

In Ho Chi Minh City, the International departure tax is USD 12.
In Hanoi, the International departure tax is USD 14.
In Danang, the International departure tax is USD 12.

Domestic flights are not subject to airport tax. It is already included in the price of your ticket.

NOTE: You can purchase your international departure tax in US$ or in Vietnamese Dong.  Airport tax is subject to change without prior notice. Check with your local guide or an Exotissimo travel consultant before your departure

Getting There

How can I get to Vietnam by air?
Exotissimo Travel Vietnam enjoys special rates for international flights with Vietnam Airlines. Exotissimo Travel is an IATA member which entitles us to issue worldwide air tickets. Contact one of our travel consultants to assist you in your flight arrangements. Alternatively, depending on your country of origin, ask your national carrier - they may have convenient flights for you. You can also consult your local travel agent for routings, fares and availability on flights to Vietnam. Check on the Internet: discount websites and flight search engines may offer some good deals. Major airlines flying to Ho Chi Minh City or Hanoi include:

Aeroflot

Air France

All Nippon Airways

Asiana Airlines

Cathay Pacific

China Airlines

China Southern Airlines

Emirates

Eva Air

Garuda Indonesia

Japan Airlines

Korean Air

Lao Airlines

Lufthansa

Malaysian Airlines

Pacific Airlines

Philippines Airlines

Qantas

Shanghai Airlines

Singapore Airlines

Thai Airways Intl.

Tiger Airways

United Airlines

Uzbekistan Airlines

Vietnam Airlines

 

 


Code shares are possible with fellow Star Alliance, One World or Sky Team members. If you are a frequent flyer, check directly with one of the members to see what best suits you. British Airways, Air France-KLM and Austrian Airlines have representative offices in Ho Chi Minh City and Hanoi.
Major airlines flying to Danang International Airport include PB Air from Bangkok and Silk Air from Singapore. Vietnam shares a border with China in the north (three border crossings), Laos in the west (three border crossings) and Cambodia in the south-west (two border crossings).

From China:
Trains from Beijing to Hanoi pass by Nanning and Pinxiang in China and enter Vietnam at Dong Dang (north of Lang Son). There is also a road crossing know as Huu Nghi in Lang Son province.
Trains coming from Kunming cross the border at Lao Cai, in north-west Vietnam.
From Guangzhou, you will cross the border at Mong Cai, a few hours drive from Halong and its spectacular Bay.

From Laos:
If you travel from Laos by road via Savannakhet and Sepon, you will get to Vietnam by the Lao Bao (Vietnam) border crossing. This crossing links Laos to central Vietnam (Danang and Dong Ha)
If you travel from Vientiane, you will cross Lak Sao before entering Vietnam by Cau Treo border crossing, in Ha Tinh Province (Vietnam).
Nam Can border crossing connects Nghe An Province (Vietnam) and Xieng Khuang Province (Laos).

From Cambodia:
If you travel from Phnom Penh by speedboat, you will enter Vietnam at Chau Doc, in the Mekong Delta area.
If you arrive from Cambodia by road into Ho Chi Minh City, you will enter Vietnam at Moc Bai, which connects Vietnam`s Tay Ninh Province with Cambodia`s Svay Rieng Province.

NOTE: You cannot obtain a visa on arrival at land border-crossing points (with the exception of Moc Bai border crossing). If you enter Vietnam by land, you must obtain the visa before arrival. Refer to our VISA section below for more information.

Health

Do I need to have any vaccinations to enter Vietnam?
No vaccinations are mandatory except for yellow fever if you are coming from an area where the disease is present. However visitors should be inoculated against typhoid, cholera, hepatitis A & B, tetanus and polio. Malaria is present in most of the region and it is advisable to take precautions, especially if travelling off the beaten track. Medical facilities are rather limited and it is essential to take out a good medical insurance policy before travelling in case evacuation is needed.

NOTES: Consult your doctor for up-to-date information and prescriptions for vaccinations, anti-malarial tablets and any reasonably foreseeable illnesses whilst travelling in Vietnam. Some vaccination courses may need time to be completed. If you plan to take anti-malarial tablets, you usually need to start one week before arrival. We recommend that you carry a first aid kit as well as any personal medical requirements (including a spare pair of glasses).

Money - Currency

What is the local currency in Vietnam?
The currency in Vietnam is the Vietnamese Dong (VND) although US Dollars and Euros are accepted in many hotels, restaurants and shops. Banks are open Monday to Friday and some on Saturday morning. In the major cities there are bureaux de change and most hotels will change US Dollars and Euros.

Vietnamese Dongs come in the following forms:
Bank notes: 200; 500; 1,000; 2,000; 5,000; 10,000; 20.000; 50,000; 100,000; 500,000.
Coins: 200; 500 (silver) and 1,000; 2,000; 5,000 (gold)

NOTES:
  • Most hotels offer the opportunity to change USD and Euros at a reasonable exchange rate. Check at the reception of your hotel or ask your Exotissimo Travel guide for assistance.
  • Shall you want to pay a bill calculated in VND by using USD, ask for the exchange rate. Alternatively, ask your Exotissimo Travel guide for assistance.
Is it better to use Vietnamese Dongs or US Dollars?
For everyday expenses, we recommend carrying a mix of US Dollars and VND in cash. For larger items or when the exchange rate works in your favour, use US Dollars. For cyclos, local food stalls and small purchases, it's best to use VND. In either case, make sure you always have a stock of small notes so that you don't have to worry about change.

Are Travellers' Cheques accepted in Vietnam?
Exotissimo Travel is the only travel agency in Vietnam affiliated with the American Express Travel network. At Exotissimo Travel, we can change your American Express Travellers' Cheques for Vietnamese Dong or US Dollars. Note that a 1 % (one) commission is charged. Banks such as CitiBank, ANZ Bank. HSBC and Vietcombank can change your Travellers' Cheques for VND or US Dollars but a commission applies (1% to 2%). Very few shops, hotels or restaurants accept Travellers' Cheques.
NOTE: Travellers' Cheques can be difficult to change outside of the major cities.

Can I use credit cards in Vietnam?
Most credit cards are accepted in Vietnam. VISA and MASTERCARD are the most widely accepted. JCB and AMERICAN EXPRESS are also accepted in some outlets. Not all hotels, commercial centres, shops and restaurants accept credit cards. Check with the cashier whether card is accepted. Bear in mind that a surcharge usually applies for credit card purchases. VISA and Mastercard: 2.2 % surcharge
JCB:  2.75% surcharge
American Express: 4% surcharge
NOTE: Surcharges can change without prior notice. Check the percentage charged before you buy.

Where can I withdraw cash?
ATMs for withdrawal of Vietnamese Dong are available in major airports, hotels, towns and capitals of provinces throughout Vietnam. Most ATMs have an English language version. Ask your tour guide for help when you need to locate an ATM.

Look at the following links for global ATM locations:
Opens external link in new windowVisa
Opens external link in new windowMastercard
Opens external link in new windowAmex

What is the exchange rate for Vietnamese Dong (VND)?
Commission rates are slightly lower if changing Travellers' Cheques into Vietnamese Dongs rather than US Dollars. Vietcombank does not charge commission when changing US Dollars cash into Dong, though some banks do. You receive a slightly better exchange rate for $100 and $50 notes than for smaller denominations. When cashing Travellers' Cheques you may be asked for your passport.

You can check real-time official exchange rates with the combination of a currencies converter anytime..

Safety

How safe is Vietnam?
Vietnam is a relatively safe country to visit. As a global rule, never leave your belongings unattended and always maintain eye contact or a firm grip on cameras and shoulder bags. Avoid cyclos late at night and choose reliable metered taxi companies. Ask your Exotissimo Travel guide for advice on safety issues.

Telecommunications

How can I get in touch with my family, workplace and friends?

Telephone: Most hotels now have IDD phones in rooms and it is possible to send faxes from hotels and post offices although these services are expensive. It may not always be possible to make international calls in remote areas.

If you have worldwide coverage, you can bring your own mobile phone and use it to make domestic or international calls. Check with your mobile phone provider for the costs before using it abroad - it may be expensive.

Internet: Major hotels have Business Centres with PCs connected to the Internet. Some of them have wireless broadband access in rooms or public areas. Cyber cafes are becoming popular and are easily found in major towns and cities. Prices are reasonable, usually below US$1 per hour. In many Internet cafes, you can buy pre-paid international phone cards to dial from a computer to a landline or mobile phone worldwide. Most Internet cafes are equipped with webcams, headsets and microphones.

Mail: Postcards are sold at all main tourist sites and stamps are available from post offices and some hotel reception desks. A postcard to Europe costs VND 9,000 to send and takes up to two weeks to reach the country of destination.

NOTES:
  • If Internet connections at hotels are vital for you during your visit to Vietnam, please advise your Exotissimo travel consultant.
  • Exotissimo Travel will provide you with the names and contact details of all hotels you will be staying in, should you need to be contacted while on tour.

Time

What is the time difference in Vietnam?
Vietnam is GMT + 7 and does not operate daylight-saving system.

Transportation

Can I rent a car and drive myself?
Vietnamese law does not allow foreigners to rent and drive a car. It is highly advisable to rent a car with a driver who knows the roads and can speak Vietnamese in case of any problems. Traffic and roads conditions may be very different to what you are used to.

Can the driver speak English and act as a guide?
No, he cannot. In Vietnam, drivers are just drivers. Tour guides need to be licensed by the National Tourism Authority. Tour guides are the only persons legally entitled to escort tourists. Exotissimo Travel specialises in arranging tours with private drivers and qualified professional Opens internal link in current windowtour guides.

Do I need to get a tourist visa for Vietnam?
Most visitors to Vietnam require a visa to enter the country. Since the 1st of May 2005, nationals from Norway, Sweden, Denmark and Finland travelling to Vietnam and staying for 15 days or less no longer need to apply for entry visas, provided that their passports are valid for at least three months and they can show their return ticket. Those who wish to stay longer than 15 days will need to apply for a visa. Tourists holding Thai, Indonesian, Lao, Malaysian and Singaporean passports do not need a visa for a visit up to 30 days. Philippines passport holders do not need a visa for a visit up to 21 days. Japanese and South Korean passport holders do not need a visa for a visit up to 15 days.

NOTES:
  • A tourist visa is a single entry visa which means that if you exit Vietnam, you will require a new tourist visa to enter Vietnam again.
  • All travellers must have a passport valid to 6 months after their planned exit from Vietnam.
  • The above information may change without prior notice. It is your responsibility to check whether or not you are subject to a tourist visa for Vietnam.
  • For visa information, click here to contact your nearest Vietnamese embassy or consulate.

Visas

How long is a tourist visa to Vietnam valid?
A one-month tourist visa is usually sufficient for most visitors though it is possible to arrange 3-month and 6-month multiple entry visas.

How do I apply for a Vietnamese visa?
There are 2 ways to obtain a visa:

If you arrive to Vietnam by land, it is NOT possible to get a visa on arrival. You must obtain the visa beforehand, as outlined in Case 1. (The one exception is the Moc Bai land crossing, at the Cambodian border '“see Case 2).

Case1: Collect your visa before arrival from your closest Vietnamese embassy or consulate. For a complete list of Vietnam's embassies and consulates worldwide, please click here

Case 2: Collect your visa on arrival at Hanoi, Ho Chi Minh City or Danang International Airports.

In both cases, Exotissimo Travel Vietnam can help you obtain your visa prior to arrival or upon arrival. WE STRONGLY RECOMMEND YOU OBTAIN YOUR VISA BEFORE ARRIVAL TO AVOID LONG DELAYS AND POSSIBLE COMPLICATIONS AT THE AIRPORT.

Exotissimo Travel Vietnam can process your visa application and obtain the necessary visa approval from the Vietnamese Immigration Department. For this, we need the following details from all applicants:

  • Full name as it appears in your passport
  • Date of birth DD/MM/YY
  • Gender
  • Passport number
  • Issue date and expiry date of your passport
  • Place of issue (e.g. Paris, France)
  • In Case 1 only: Location for you collection of visa, e.g. Vietnam embassy in Paris
  • In case 2 only: Arrival date in Vietnam and flight number (e.g. 24th of March 2006 by Vietnam Airlines flight VN532) and Port of entry (e.g. Ho Chi Minh City, Tan Son Nhat airport)
The process usually takes about 5 working days after we receive the above information. After this, we will send you the official document approved by the Vietnamese Immigration department.
The official document in Case 1 is an 'approval letter'.
The official document in Case 2 is a 'visa picking up upon arrival approval letter'.

Case 1: Visa before arrival
Bring the 'approval letter', your passport and two recent passport-sized photos to the Vietnamese Embassy or Consulate. The person collecting the visa must also complete two application forms at the embassy or consulate. A visa stamping fee is charged by the Vietnamese embassy or consulate. Fees vary from one country to another.

NOTES:
  • Always allow plenty of time for your visa arrangements to ensure a good start to your trip.
  • Exotissimo Travel charges a service fee to obtain your 'approval letter' from the Vietnamese Immigration Department if you do not book other services with us.

Case 2: Visa upon arrival

Please remember to take your passport, 2 recent passport-sized photos and the 'visa picking up upon arrival approval letter' with you to check in for your flight to Vietnam. NOTE: if you do not have this letter at the time of check-in, the airline staff will not allow you to board the aircraft. Before departure, prepare some bank notes in USD to clear visa stamping fees on arrival. On arrival at Ho Chi Minh City, Hanoi or Danang International Airports, head to the Landing Visa Counter. Present your 'visa picking up upon arrival approval letter', passport and 2 pictures to the officer who will charge you a Visa stamping fee. Then, head for the Immigration desks.

NOTES:
  • Always allow plenty of time to check your visa arrangements to ensure a good start of your trip.

What are the immigration procedures on entering Vietnam?
On entering Vietnam, all visitors must complete an entry/exit form including a customs declaration (white/yellow colour). It is important that the bottom copy (yellow sheet) of this form is kept safe with your passport while in Vietnam and is presented to the customs and immigration officials on departure.

Weather

What is the weather like in Vietnam?
Hanoi and the north of Vietnam have distinct winter and summer seasons. The mainly dry winter lasts from November to April with average temperatures of 18-20°C. Summer lasts from May to October and is hot and humid with temperatures around 30°C. Hue and Danang, in the centre of the country, have very hot, dry weather from February to August with temperatures reaching the mid 30's Celsius, but can experience some heavy rainfall between September and January. Ho Chi Minh City and the south have a hot, dry season from December till April with average temperatures around 28°C and a warm rainy season from May to November. In the rainy season, most rain comes in short, heavy bursts.

Hanoi and around

Minimum average
temperatures in °C

Maximum average
temperatures in °C

Rainfall in mm

January

14

19

18

February

15

20

28

March

18

23

38

April

21

27

81

May

24

32

197

June

26

33

238

July

26

33

322

August

26

32

343

September

25

31

252

October

22

27

98

November

19

25

42

December

15

22

21

 

 

 

 

Danang and the Centre

Minimum average
temperatures in °C

Maximum average
temperatures in °C

Rainfall in mm

January

19

25

101

February

20

26

31

March

22

29

12

April

23

31

18

May

25

33

47

June

26

34

42

July

25

34

99

August

26

34

117

September

24

32

447

October

23

30

530

November

22

27

221

December

19

25

208

 

 

 

 

Ho Chi Minh City and the South

Minimum average
temperatures in °C

Maximum average
temperatures in °C

Rainfall in mm

January

21

32

15

February

23

33

4

March

24

34

13

April

26

35

42

May

25

34

221

June

25

32

331

July

24

32

314

August

24

31

268

September

24

31

334

October

24

31

268

November

23

31

114

December

21

31

56

For live weather forecasts, Opens external link in new windowclick here.

When is the best season to travel to Vietnam?

All year round is the good season somewhere!
Vietnam stretches over 2000 km from North to South. The climate differs all year round from one region to another. The North can be chilly during winter months (December to March). North and Central Vietnam can encounter tropical storms and typhoons from October to January. Overall, the north of Vietnam experiences more marked seasons than the rest of the country with two distinct seasons: wet and dry. The South, including Ho Chi Minh City and the Mekong Delta, benefits from sunshine and warm weather all year round. However, the rainy season lasts from May to November (with showers once or twice in general) and a dry season from December to April. The Central Highlands can be chilly. Nha Trang has warm '“ sometimes hot - weather all year round, with a rainy season from the end of September until December. Unless you intend to visit friends, relatives or your family, we do not recommend visiting Vietnam during the Lunar New Year, Tet holidays (Vietnamese New Year falls between late January and February). The Tet holiday is the most important period of the year for Vietnamese people who take time off to visit their families in the countryside. All hotels, buses, trains and flights are full, and there is almost no activity in the markets and shops. Some hotels and restaurants are under-staffed and in some cases the quality of the service may suffer. This period of reduced activity may last from a week before and a week after the Tet period. It is also impossible to get a 'visa authorization letter' processed during this period.

NOTE: As a reminder, the peak season lasts from October to May. To avoid disappointment because hotel rooms or domestic flights are fully booked, reserve your travel arrangements early. Contact us to discuss your travel plans.

 
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