Luxury Hotels & Resorts Vietnam

Hello Tuong,

I just wanted to let you know we had a great time visiting Vietnam. 

All the tour guides were great and the itinerary gave a chance to see a good variety of scenery and historic sites.  We both would like to come back and spend more time getting to know Vietnam.

I really enjoyed Hanoi and Hoi An and it great to go back for a closer look.  Thanks for all your help planning the trip and hopefully we can do it again soon.

Dan

Hello Vi,

I am writing to tell you how much we enjoyed our trip to Vietnam and the services supplied by you and your company.

I also have a couple of suggestions for improvement.

First of all, your services were flawless!  You may use me as a reference anytime.  Please forward this email to your manager and any other high-level people who should know how pleased we were with your services.

Here are the things that you and your company did really well:

• Communication
  I chose your company because of the consistent and frequent email communication from you.  As you know, the person we originally were working with left. You picked up the work and continued promptly and efficiently.  Initially I was somewhat worried about using an "unknown" travel agency outside of the United States to arrange this travel.  You allayed those fears with your frequent, responsive communication. It was very reassuring to know that you were there and always responded within 12 hours. Well done!
• Guides and Drivers
  Our guides everywhere on our trip were excellent.  I appreciated that each one stated something like, "This is your vacation and I want you to have a good experience."  On several days we made slight requests for changes to the itineraries.  Every time our guides were accommodating and gracious. Their English was excellent. The drivers were always safe. I also appreciated that we were not expected to pay for our guides' or drivers' meals which would have been an unexpected expense.
• Hotels met or exceeded our expectations. We especially enjoyed the hotel at Angor Wat.
• Travel arrangements
  We were picked up promptly every time.  When just the driver picked us up at the airport, he immediately called the guide so we could speak with him about the next day's schedule. This was very reassuring and impressive, even when these calls were late at night.  We appreciated that our travel was confirmed and we were given updated airline information, including the one time the flight was delayed.
• Itinerary I originally proposed an itinerary. Your agent made some suggestions which were good.  When Mrs. Vy was not available for us on the day of cooking school, Vi was proactive to let us know. As it turned out, we did not have Mrs. Vy for cooking, but her assistant, instead.  This turned out to be just fine and we were very happy with our cooking school experience.  The "Hanoi Hilton" prison was  not on our itinerary, but when we asked our guide about it, he included it.

Thank you for your excellent service and our very wonderful trip.

Jane and Kate Whitmore
May 08

Thank you so much for putting together a trip that I will never forget. My son and I had a wonderful time. Vietnam is such a beautiful, interesting place, and is changing so fast.  I'm sure it will be very different when we come back next. 

Your itinerary was great, and all of the guides and drivers were completely dependable, helpful, and friendly. The hotels were stupendous, each room more beautiful than the last, and the service uniformly wonderful. 

Duong Lam was a high point. Even Tang, our guide, enjoyed it as a special treat. I'd suggest you encourage more tourists to visit. I will tell all my friends about Vietnam and Exotissimo.

Thank you again. 

Sincerely,

David Lindy
Vietnam - April 2009

Dear Thuy,

I have been meaning to write and thank you for all your excellent organisation for our trip since our return 2 weeks ago. It contributed to an unforgettable experience filled with so many different but wonderful memories of your country.

Everything went perfectly and we were thrilled with all our accommodation.  At the Majestic they upgraded us to their "family suite," which was absolutely magnificent and at the Life Resort we were given "two interconnecting rooms directly overlooking the pool".

I could not help but wonder if our good fortune was because "Exotissimo Travel" had arranged our booking?  All transfers went smoothly making our journey worry free.

You were the most organised travel agent and your prompt replies were very much appreciated.

Finally, I must also thank you for looking after our dear friends, the Howards.

Thank you again, Thuy and we hope that the New Year is filled with fun and laughter.

Kind regards,

Barbara