Hello Vi,

I am writing to tell you how much we enjoyed our trip to Vietnam and the services supplied by you and your company.

I also have a couple of suggestions for improvement.

First of all, your services were flawless!  You may use me as a reference anytime.  Please forward this email to your manager and any other high-level people who should know how pleased we were with your services.

Here are the things that you and your company did really well:

• Communication
  I chose your company because of the consistent and frequent email communication from you.  As you know, the person we originally were working with left. You picked up the work and continued promptly and efficiently.  Initially I was somewhat worried about using an "unknown" travel agency outside of the United States to arrange this travel.  You allayed those fears with your frequent, responsive communication. It was very reassuring to know that you were there and always responded within 12 hours. Well done!
• Guides and Drivers
  Our guides everywhere on our trip were excellent.  I appreciated that each one stated something like, "This is your vacation and I want you to have a good experience."  On several days we made slight requests for changes to the itineraries.  Every time our guides were accommodating and gracious. Their English was excellent. The drivers were always safe. I also appreciated that we were not expected to pay for our guides' or drivers' meals which would have been an unexpected expense.
• Hotels met or exceeded our expectations. We especially enjoyed the hotel at Angor Wat.
• Travel arrangements
  We were picked up promptly every time.  When just the driver picked us up at the airport, he immediately called the guide so we could speak with him about the next day's schedule. This was very reassuring and impressive, even when these calls were late at night.  We appreciated that our travel was confirmed and we were given updated airline information, including the one time the flight was delayed.
• Itinerary I originally proposed an itinerary. Your agent made some suggestions which were good.  When Mrs. Vy was not available for us on the day of cooking school, Vi was proactive to let us know. As it turned out, we did not have Mrs. Vy for cooking, but her assistant, instead.  This turned out to be just fine and we were very happy with our cooking school experience.  The "Hanoi Hilton" prison was  not on our itinerary, but when we asked our guide about it, he included it.

Thank you for your excellent service and our very wonderful trip.

Jane and Kate Whitmore
May 08

We spent three marvelous days in Siem Riep.

We would like to thank you for the hospitality we received from your company. Your birthday present was a great surprise. I like the scarf very much, which always reminds me of Angkor and our excellent guide Mr.Thon.

As we were absolutely satisfied with everything, I am not going into details.

Evaluation:
Our guide, Mr. Thon: excellent in every respect Our driver: excellent in every respect
Hotel: excellent
Restaurants and meals: excellent

Overall satisfaction rating is: fantastic!

Thank you for the excellent service. We will recommend your agency to all of our friends, and we hope to return one day.

With our best wishes:

Ida Frojda and Dr.Albert Keresztes from Hungary
January 2009

Dear Minh:

Just a note to thank you for all the choices and arrangements you made to make our visit to Cambodia & Vietnam so successful.

First of all, our guides in Cambodia & Ho Chi Minh City were both excellent, & we learnt a lot form them, both about the culture & the history of both countries.

Secondly, with regard to the hotels, we were most impressed with the Angkor Victoria - one of the best hotels at which we've stayed in our travels over the years, & the Duxton was fine.

Third, the itinerary suited our interests very well &, finally, the arrangements & transport were excellent.

Thank you very much - we would be happy to recommend Exotissimo to others.

Adrian & Gill Risso-Gill
Vietnam and Camboda Tour - September 2009

Dear sir,

I am a private Exotissimo Cambodia’s client that travel to South East Asia every year. This time, I had the pleasure of using your services during my last visit to Thailand and Cambodia from July 31st to August 17th.

This was not my first journey with Exotissimo, for I have been your client since 2001, in Vietnam, Cambodia, Laos, Myanmar & Thailand. From 2008, I have always directly contacted your Phnom Penh office, to have my personalized journeys organized by my good friend Mrs. Rachana Seng (Internet Sales Office). This time, again, I am extremely glad to tell you that your services have been excellent, as always.

Thanks to Mrs. Rachana, my agent, and her professionalism, my travel has been just perfect. She has not only been extremely efficient, but patient and warm. She has always and immediately fulfilled my requests, changes and questions, and had my tour perfectly organized. You must know that I travel alone, so I am quite demanding sometimes!!!!!. You are very lucky to have her in your company and must be very proud of her, as I am.

I cannot forget to make a special and remarkable mention to my guide, Mr. Sothea, who was not only a guide for me, but a real helping friend, and my driver, Mr. Than. Thanks to them, I spent 4 unforgettable days in Cambodia. I shall never forget them, for they are now my dear friends.

Thank you, once again, for your good services, and do be sure I shall contact you very soon to organize my next journey.

With my kindest regards.

Mrs. Belen GARCIA-MARTIN
Cambodia Tour – August 2009