Travel Consultant Japan

Location: Tokyo, Japan

Departments:  Inbound and Internet

The following general activities are not exclusive of other duties, which jobholder has to perform, assigned by the management

GENERAL ACTIVITIES

1. Sales and clients

• Provide literature and information to clients concerning local, interstate and international tours, travel routes, accommodation, local customs, fares and travel regulations
• Discuss with clients about their requirements and advise the suitable options
• Prepare and submit tailor-make inbound itineraries including of creating detailed programs and price proposals
• Guide prospective clients and entice them to confirm the booking
• Make travel, accommodation and related bookings and confirming them
• Confirm the program order and notify clients of compulsory information / documents (luggage limits, insurance, medical, passport, visa and currency requirements)
• Inform quickly the Department Manager in case of real problems, allowing a suitable solution

2. Contact with suppliers

• Make reservation with suppliers and partners in a timely manner
• Maintain and develop a good partnership and relationship with all kinds of suppliers

3. Accounting

• Issue invoices for each booking and collect payments and maintain records of transactions (if applied)
• Assist accounting department with regards to payment matters
• Alert the Department Manager in case of non payment

4. Administration & Information

• Issue all travel documents to customers
• Keep oneself informed about all tourism-related issues in destinations area
• Ensure all sales are reported in Tourplan software as well as sales report
• Assist with changes to travel arrangements and booking where required
• Use Exotissimo 's standard operating procedures in all actions

SPECIFIC ACTIVITIES

On line travel:

Guide prospective clients through the website, coordinate custom trip itineraries, complete sales transactions and process credit card information

SPECIFIC GRADES OF CONSULTANTS

Confirmed:

• Handle the regular clients requests
• Deal with all types of requests and deliver the adequate solutions
• Follow up on travel process (changes of bookings when required, etc.)
• Deal with all the upgrades including date alterations, attractions, meals & hotels.

EXPECTED RESULTS

Confirmed:

• Ensure that the product knowledge is current and relevant for the needs of the business
• Ensure the follow up of the invoices and payments
• Build relationships with clients in order to be able to pro-actively sell and gain a loyal client base or repeat bookings

PROFESSIONAL RELATIONS

• Work closely with management and colleagues
• Liaise with suppliers and clients

EXPERIENCE

• Confirmed: 3 - 6 years experience working in retail travel or travel reservations
• especially as travel consultant at any Tourism company

EDUCATION

• University Degree. "Foreign" experience would be a plus

SKILLS

• Good communication in English (written & spoken) / French
• High level of personal presentation: clean, friendly & helpful
• Have excellent communication skills both verbal and written, ability to build strong relationships with clients
• Strong sales and customer service focus
• Responsible and self-motivation, ability to work under pressure
• Computer skills (word, excel, outlook)
• Pro-active & Team spirit, Good organizational & solving problems skill
• A passion for travel, good knowledge of tourism destinations
• Rigorous, strong attention to details

Send application and CV to go.japan@exotissimo.com